At e-print(labs), we are committed to delivering high-quality products that meet our customers’ expectations. Because our products are made to order, we have a strict policy regarding returns and refunds.
Due to the customized nature of our products, returns are not accepted except under special circumstances. If your product has a manufacturing defect or a quality-related issue, please contact us within 7 days of receiving it so we can review your request. Each return request will be evaluated on a case-by-case basis and requires proof of purchase and a detailed description of the issue. If the return request is approved, the customer is responsible for sending the defective product back at their own expense, and the refund will be issued within 3 days of receiving the product.
No refunds are granted except under special circumstances. Specifically, in the event of a manufacturing error or a product-quality issue, a partial refund may be available. If your refund request is approved, we will provide you with the necessary steps to process this refund. Please note that shipping costs are non-refundable.
If you have any questions or need clarification regarding our refund and return policy, feel free to contact our customer service at: sales@e-printlabs.ca.
